December 18, 2017

SoCalGas Reminds Customers to Sign Up for Free Weekly Bill Tracker Alerts and Other Tools to Help Keep Heating Affordable this Winter


LOS ANGELES, Dec. 18, 2017 /PRNewswire/ -- Southern California Gas Co. (SoCalGas) encourages customers to sign up for free bill tracking alerts and other online tools to help keep heating affordable this winter. Customers typically use three to seven times more natural gas for space and water heating during the winter months, which can result in higher bills. "Bill Tracker Alerts" are an easy way to track natural gas use each week—instead of waiting until the monthly bill arrives—and can help customers use less natural gas and lower their bills.  Images of a sample alert and bill comparison are available here.

With Bill Tracker Alerts, customers receive a text or email each week that includes their bill-to-date and the projected amount of their next bill.  The Alert also shows their projected bill amount compared to their previous month's bill and the same month in the prior year. Within the "Ways to Save" section of My Account, they can also visit "Analyze Usage" to see their daily, and even hourly, gas usage and costs. There is no charge to use the service, and it is available to every customer with an advanced meter.

"Natural gas is the most affordable way for people to heat their homes and water, and for more than two decades SoCalGas has been a leader in promoting energy efficiency programs and innovative ways to help our customers save on energy costs," said Gillian Wright, SoCalGas vice president of customer services.  "With the installation of advanced meters, our customers have more tools than they've ever had before to help manage their natural gas use and keep their bills affordable."

Customers can enroll in My Account at Once enrolled, they can easily access their gas usage information, pay bills, schedule service orders and sign up for Bill Tracker Alerts by visiting "Manage My Account: Manage Alerts."

Tips to reduce natural gas use and keep bills lower include:

  • Set your thermostat to 68 degrees during the day and to 55 degrees at night and when you are not at home. Lowering your thermostat three to five degrees can save up to 10 percent on heating costs.
  • Install proper caulking and weather-stripping; this can save roughly 10 to 15 percent on heating and cooling costs.
  • Wash clothes in cold water to save up to 10 percent on water heating costs.
  • Clean or replace your furnace filters according to manufacturer recommendations.
  • Have your air ducts tested for leaks. Leaky ducts can cost between 10 to 30 percent in heating and cooling costs.
  • Turn down the temperature on your water heater.
  • Take shorter showers to reduce your natural gas use.
  • Fix leaky faucets and pipes. Hot water leaks cause increased demand on the water heater, which increases natural gas use. One drop of water per second can waste 500 gallons of hot water per year.
  • Limit use of non-essential natural gas appliances, such as spas and fireplaces.

More energy saving tips are located here.

SoCalGas does not make a profit on gas consumption: the company works to buy natural gas when it's cheapest, store it for later use, and deliver those savings directly to customers. That's in part why today, SoCalGas has the second-lowest average bill among the 50 largest gas utilities in America, and natural gas continues to rank among the most affordable sources of energy.

Since 1990, SoCalGas' energy efficiency and rebate programs have helped families and businesses save approximately $672 million on their natural gas bills.  The company offers eligible customers no-cost home weatherization services through the Energy Savings Assistance Program by applying online at or calling 1 (800) 331-7593. In addition, all SoCalGas customers can find rebates on qualifying energy efficient appliances or home upgrades by going to

SoCalGas also recognizes that customers face various hardships and encourages those who may be having difficulty paying their natural gas bills to contact SoCalGas to ask about payment arrangements or to find out if they qualify for other bill-assistance programs. Customers can request payment arrangements online or call SoCalGas at (800) 427-2200.

About SoCalGas
Headquartered in Los Angeles, SoCalGas® is the largest natural gas distribution utility in the United States, providing clean, safe, affordable and reliable natural gas service to 21.7 million customers in Central and Southern California. Its service territory spans 22,000 square miles from Fresno to the Mexican border, reaching more than 550 communities through 5.9 million meters and 101,000 miles of pipeline. More than 90 percent of Southern California single-family home residents use natural gas for home heat and hot water. In addition, natural gas plays a key role in providing electricity to Californians—about 60 percent of electric power generated in the state comes from gas-fired power plants.

SoCalGas has served communities in California for 150 years and is committed to being a leader in the region's clean energy future. The company has committed to spending $6 billion over the next five years to modernize and upgrade its gas infrastructure, while also reducing methane emissions. SoCalGas is working to accelerate the use of renewable natural gas, a carbon-neutral or carbon-negative fuel created by capturing and conditioning greenhouse gas emissions from farms, landfills and wastewater treatment plants. The company is a subsidiary of Sempra Energy (NYSE: SRE), a Fortune 500 energy services holding company based in San Diego. For more information visit or connect with SoCalGas on Twitter (@SoCalGas), Instagram (@SoCalGas) and Facebook

About Southern California Gas Co.: Southern California Gas Co. (SoCalGas) has been delivering clean, safe and reliable natural gas to its customers for more than 145 years. It is the nation's largest natural gas distribution utility, providing service to 21.6 million consumers connected through 5.9 million meters in more than 500 communities. The company's service territory encompasses approximately 20,000 square miles throughout central and Southern California, from Visalia to the Mexican border. SoCalGas is a regulated subsidiary of Sempra Energy (SRE), a Fortune 500 energy services holding company based in San Diego.


SOURCE Southern California Gas Company

Contact Info

Melissa BaileyOffice of Media and Public Information, (213) 244-2442, [email protected]