At Sempra, we believe decarbonization, diversification and digitalization underpin the energy transition and build resiliency. Embracing new technologies across our family of companies helps us operate with excellence and serve more than 36 million consumers.
Recently, Sempra was recognized with the System Applications (SAP) Utility of the Year Award for Sempra’s world-class performance utilizing several SAP technologies.
SAP also recognized SDG&E with an “Innovation — Excellence in Customer Service 2021 Award” for the ways that SAP-based systems have helped SDG&E deliver a differentiated customer experience, quicker market responsiveness, and smooth transitioning for Community Choice Aggregation (CCA) customers. This includes cloud-based customer service technologies that provide a true 360-degree view of the customer as well as completely redesigned "My Account" and mobile application experiences with enhanced self-service functionality so customers can do more to manage their accounts online.
SDG&E's Envision Program
Recently, SDG&E utilized SAP technologies to launch its Envision Program, an initiative aimed to modernize its business by implementing a new customer information system with four strategic imperatives in mind:
- Core service excellence;
- Efficient market responsiveness;
- Digital customer-centricity; and
- Data integrity.
These awards reinforce Sempra’s culture of innovation and leadership as we work toward our mission to be North America’s premier energy infrastructure company.