Reliability is critical to the customers and communities we serve. Our utilities work to deliver uninterrupted electricity and natural gas to their customers. When a service disruption occurs, they work to restore service quickly and safely.

For more information, please see our latest corporate sustainability report.

Regulators such as the California Public Utilities Commission set the rates our utility customers pay for electricity and natural gas. To help customers reduce their energy use and costs, our utilities offer programs such as energy-efficiency retrofits, on-bill financing of energy upgrades, “Reduce your Use” days and time-of-use rates.

Our utilities also help low-income or medically qualified customers through programs such as California Alternate Rates for Energy (commonly known as CARE), level-payment plans (which can reduce month-to-month differences in energy bills) and a medical baseline allowance program.

For more information, please see our latest corporate sustainability report.

Sempra Energy participates in the transformation of the energy industry through our core business. Our most significant impact on the environment is from greenhouse gas emissions. We work to minimize our emissions. And we encourage our customers to reduce their emissions.

• We enable the development and delivery of lower-carbon energy in every market we serve.
• We operate with excellence to maximize efficiency.
• We innovate to improve energy efficiency through customer incentives and the demonstration and development of new technologies.

For more information, please see our latest corporate sustainability report.

We believe the global energy ecosystem is going to change dramatically over the next 30 years. In advanced economies, this will take the form of innovation and technology that improves energy efficiency and supports a shift toward new, smart renewable and natural gas infrastructure.

In developing nations, improving energy diversity will be the central effort as new, smart infrastructure that supports renewables and natural gas displaces higher carbon forms of energy.

Sempra Energy will continue to drive responsible strategies to meet the evolving market needs for sustainable, resilient and affordable energy.

For more information, please see our latest corporate sustainability report.

Our top priority is the safety of our customers and employees. Nothing is more important.

We educate our customers about energy safety. We inspect, replace and improve electric and natural gas equipment, including poles, transformers, pipes and wires. And we work to protect our systems from cyber or physical attacks.

For more information, please see our latest corporate sustainability report.

In the event of a significant disaster or emergency, customers should be prepared to be without electricity and natural gas for weeks or even months. Utility employees train for such events alongside government officials and first responders. They develop and update operational contingency plans – and then practice implementing them. The goal is that our utilities will be prepared to restore natural gas and electric service quickly and safely following a major disaster.

For more information, please see our latest corporate sustainability report.

Our top priority is the safety of our customers and employees. Nothing is more important. We are only satisfied when each employee and contractor returns home safely after every workday.

We encourage a safety-focused culture in which everyone feels responsible for their own safety as well as the safety of others. Our culture influences how a co-worker responds when someone says, “Wait a minute – let’s stop the job and double-check.” or “How can we prevent this from happening again?”

For more information, please see our latest corporate sustainability report.

Our utilities work to deliver uninterrupted electricity and natural gas to their customers. This includes assessing and mitigating vulnerabilities related to deliberate attacks on energy infrastructure, including physical infrastructure as well as company information and digital assets.

For more information, please see our latest corporate sustainability report.

The changing climate creates risks as well opportunities for growth.

Our utilities must meet customer demands for better technologies, lower costs, expanded energy efficiency and conservation programs, improved reliability and a lower-carbon energy system. Our infrastructure businesses help meet worldwide demand for lower-carbon energy.

For more information, please see our latest corporate sustainability report.